Cybersecurity · October 20, 2026 · ComputerKing Team
Ransomware Response Guide for Hong Kong SMEs: First Steps & Recovery
If ransomware hits, don't pay first — isolate, preserve evidence, report, and check backups. This guide follows official guidance on response steps, ransom risks and double extortion.
This article is general information, not legal advice. For ransom decisions, reporting obligations and personal data breaches, seek legal advice and contact the relevant authorities first.
Key Summary
If ransomware hits, don't pay first — isolate, preserve evidence, report, and check backups. This guide follows official guidance on response steps, ransom risks and double extortion.
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1. Ransomware Is No Longer "Just Locked Files"
Many people still think of ransomware as: "files get encrypted, pay money, get them unlocked." That understanding is no longer enough.
A modern ransomware attack usually has two stages: steal the data first, then encrypt the files. Even if the victim successfully restores its systems, the attackers can keep extorting with "pay up, or we publish your data." HKCERT notes that attackers use several extortion methods at once, such as threatening to publish stolen data, launching DDoS attacks, and contacting the victim's customers directly to apply pressure. This is called multiple extortion, and its most common combination — encryption plus stolen-data publication threats — is known as double extortion.
So responding to ransomware today means handling two dimensions at the same time. First, system recovery: how to get files back and resume operations. Second, data breach: what legal obligations, customer notifications, regulatory reporting and reputational impact the stolen data brings. Even if systems recover quickly, the breach dimension can drag on for months.
International figures also show the threat remains active. According to the FBI IC3 2025 report (published April 2026), IC3 received 3,611 ransomware complaints in 2025, with reported losses of over US$32 million — a figure that excludes downtime, business interruption, repair and other indirect losses. Another 63 new ransomware variants were identified in 2025, and the most reported families included Akira, Qilin and INC/Lynx/Sinobi. According to Check Point Research, as reported second-hand, ransomware leak sites listed 2,122 victims in Q1 2026, the second-highest first quarter on record; the top 10 groups accounted for 71% of victims, with Qilin ranking first for a third consecutive quarter. A separate annual compilation (BreachSense) put 2025 leak-site victims at 7,307, up 45% year on year, across 138 active groups. Note that leak-site figures only reflect cases the attackers claim or publish; they are not the same as total actual victim counts.
As for LockBit, a name many Hong Kong businesses have heard, it was hit by international law enforcement in February 2024, with infrastructure seized and affiliates arrested, but variants kept operating. According to threat-intelligence compilations, LockBit 5.0 announced its return in September 2025 and had climbed back to fourth worldwide by leak-site victim count in Q1 2026. In other words, a takedown can weaken a group, but it does not make the threat go away.
2. What to Do Immediately After an Infection
The first reaction after discovering ransomware on a computer or server matters a lot. The steps below combine guidance from HKCERT, the Hong Kong Government's InfoSec website, and FBI/CISA guidance:
| Step | What to do | Why |
|---|---|---|
| 1. Isolate and disconnect | Immediately unplug the network cable, turn off Wi-Fi and disconnect Bluetooth, separating the infected machine from the network | Stops the malware from affecting more files on the intranet and other machines |
| 2. Don't power off right away | Disconnecting is enough; don't rush to shut the machine down | Powering off may wipe evidence needed for investigation. Disconnecting stops spread; if encryption is in progress and forensic preservation is not possible, seek professional help promptly to decide whether to power off |
| 3. Don't reinstall the system | Especially if there is no backup, don't reinstall immediately | HKCERT explicitly warns: without a backup, don't reinstall, or you may lose the encrypted-file records needed for decryption |
| 4. Preserve evidence | Keep the ransom note, the full email content including the email header, and logs from servers, routers and computers, e.g. firewall logs and antivirus logs | Needed for a police investigation; deleting the ransom note or negotiating with the attackers yourself may destroy evidence |
| 5. Report | Report to the police (dial 999 in an emergency; for non-emergencies use the police e-Report Centre online report); contact HKCERT for advice or assistance; if personal data is involved, handle notification following the Privacy Commissioner for Personal Data (PCPD) guidance | Reporting supports investigation and forms the basis for handling later breach obligations |
| 6. Check backups | Confirm whether backups are clean and uninfected; don't rush to reconnect backups to an infected system | Backups themselves are a target and may have been deleted, encrypted or damaged |
| 7. Identify the variant | Use the ransom note or a sample encrypted file to identify which ransomware family it is | Only after identifying the variant can you check whether a free decryption tool exists (see Section 7) |
HKCERT's official response guidance also says: after isolation, run a full scan with a legitimate cleaning tool to remove the malware; if backups exist, restore systems and data from backup; if there is no backup, don't reinstall the system right away; and try decryption by referring to HKCERT's *Ransomware Decryption Guideline*.
HKCERT has also published an *Incident Response Guideline for SMEs*, covering the incident response lifecycle and what to do before, during and after an incident, including standard operating procedures, checklists and templates for different incident scenarios; it has also consolidated a "Fight Ransomware" page covering ransomware attack methods, prevention and handling procedures. Reading this kind of guidance in advance beats scrambling for it after an incident.
3. To Pay or Not to Pay: What the Authorities Say, and Why Paying May Not Get Your Data Back
The official position is consistent: don't pay
HKCERT states plainly in its multiple-extortion article: "Do not pay the ransom as it merely sponsors ransomware gangs' operation."
The US FBI and CISA likewise advise against paying: payment does not guarantee data recovery, and it marks the victim as a future target; whether or not payment is made, the incident should be reported to the relevant authorities. The Hong Kong Government's InfoSec website likewise states that paying ransom is not recommended, because there is no guarantee that encrypted data can be successfully recovered, that stolen data will be destroyed as promised, that infected systems will be unlocked, or that future attacks will stop.
Why paying may still not get your data back
First, the decryption key may never be delivered, or may only work partially, and the decryption process itself can damage files. According to Ontrack, citing a Sophos 2025 survey, only about 49% of organisations that paid ransom got their data back; and about 18% of victims still had their data exposed on the dark web after paying. A separate Halcyon compilation citing older surveys notes that in a 2021 survey only 8% of organisations that paid recovered all their data; in a 2023 survey, 21% of organisations that paid still could not recover their data. These figures come from different surveys in different years and cannot be compared directly, but they all point the same way: paying does not equal recovery.
Second, under double extortion, paying for decryption only solves the encryption problem, not the data breach problem. The data has already been stolen, and payment buys no guarantee that it will not be published. Attackers can still apply further pressure through DDoS attacks or by contacting customers.
Third, payment funds criminal groups and marks the payer as a "willing payer," increasing the risk of being attacked again. This is the consistent position of HKCERT and the FBI/CISA.
Sanctions risk: what OFAC says
The US Treasury's Office of Foreign Assets Control (OFAC) issued an updated *Advisory on Potential Sanctions Risks for Facilitating Ransomware Payments* on 21 September 2021. Key points include: paying ransom to a sanctioned person or entity may violate US sanctions law; civil penalties can apply on a strict-liability basis even if the payer did not know the recipient was sanctioned; third parties that help make the payment — such as financial institutions, insurers, forensics or incident-response firms, and negotiators — may also face liability. Victims may apply to OFAC for a licence exempting a ransom payment, but approvals are handled case by case, under a presumption of denial. Factors that can mitigate enforcement consequences include having a sanctions compliance programme in place at the time of payment, and promptly reporting the attack to law enforcement and fully cooperating with the investigation. OFAC also stresses that the US government strongly discourages all private companies and citizens from paying ransom or extortion demands.
Scope matters: OFAC sanctions apply to persons or transactions subject to US jurisdiction. Hong Kong businesses are not automatically subject to OFAC, but risk can arise if a transaction involves US-dollar clearing, US persons, or a sanctioned entity. This article found no public source stating that Hong Kong law expressly prohibits paying ransom, so it should not be read as a Hong Kong legal ban. Hong Kong's official position is HKCERT's call not to pay. If a US sanctions-listed entity may be involved, seek legal advice before making any decision.
4. How Double Extortion Changes the Response
The traditional answer was: "Keep an offline backup, restore, don't pay." That answer is no longer enough. Backups solve the encryption problem, but not the stolen-data problem. Even if an organisation restores successfully from backup, the attackers can still extort using the stolen data.
Worse, some attacks don't encrypt at all and rely purely on the threat of data exposure — pure data-only extortion. This lowers the attackers' operating complexity while keeping the pressure on. Triple extortion also occurs: encryption plus data theft, plus DDoS pressure or direct contact with customers and partners.
How common is double extortion? Figures differ by source, definition and sample, so no single figure should be treated as settled:
| Source | Figure | Description |
|---|---|---|
| Travelers Insurance claims data (via secondary compilation) | 87.6% | Ransomware claims involved both encryption and data breach / publication threats |
| Another compilation | 81% | Ransomware variants exfiltrated data before encryption in 2025 |
| BlackFog tracking (via secondary compilation) | 96% | Ransomware attacks accompanied by data exfiltration |
| Another compilation | 77% | Ransomware intrusions involved exfiltration (2024: 57%) |
The correct reading is: multiple sources indicate double extortion has become the mainstream, but exact proportions vary with methodology. The practical implication is clear: response must handle both dimensions — system recovery and data breach — at the same time. Even if systems recover quickly, the breach dimension, including legal obligations, customer notification, regulatory reporting and reputational impact, can last for months.
5. Backup Recovery: 3-2-1 and 3-2-1-1-0
What is 3-2-1?
3-2-1 is the most basic backup principle: 3 copies of the data, stored on 2 different media, with 1 copy off-site.
3-2-1-1-0 is an extended version adding two requirements: 1 copy must be immutable or air-gapped, so ransomware cannot alter it; and the most recent restore test must have 0 errors.
Key distinctions
Cloud sync is not backup. Syncing immediately copies the encrypted bad version to the other copy; a real backup uses scheduled snapshots with an independent retention policy, independent access credentials, and ideally an immutable storage lock. HKCERT also specifically reminds users: when using cloud backup, confirm the provider offers a version-history feature, so you can restore a pre-encryption older version.
Backup credentials must be kept separate from production. Backup credentials must be separated from the production identity system, with multi-factor authentication enforced; otherwise attackers using stolen administrator credentials can also schedule backup deletion or exfiltrate backup data.
Having a backup does not mean you can restore. Backups themselves are a target: they can be deleted, encrypted or damaged. Restore drills must be carried out regularly to verify that restores work, restore the right data, and complete with zero errors.
Restore workflow points
1. Before restoring, confirm the backup is clean and uninfected.
2. Rebuild a clean system first, then restore data from the confirmed-clean backup, and verify integrity afterwards.
3. Patch the exploited vulnerability to prevent reinfection.
4. Drill regularly: HKCERT recommends regular cybersecurity exercises, such as phishing drills and ransomware attack drills, plus an incident response plan and a business continuity plan.
CISA recommends maintaining offline, encrypted backups of critical data and regularly testing backup availability and integrity; ransomware actively seeks out accessible backups and deletes or encrypts them before restoration. In other words, backups are not "set and forget" — they only count if tested regularly.
6. Why Encrypted Files Generally Cannot Be Recovered
Modern ransomware uses hybrid cryptography: files are first encrypted with a fast symmetric algorithm (usually AES), and the randomly generated key is then encrypted with an asymmetric algorithm (RSA or similar) using a public key supplied by the attacker (embedded in the malware or supplied by the server). The victim's machine never sees the private key needed for recovery; the private key stays on infrastructure controlled by the attacker.
Therefore, without the private key, brute force or reverse-engineering the encryption is not practically feasible. Even if law enforcement seizes ransomware infrastructure, past victims can only recover decryption keys if the key-management server is actually obtained.
7. Free Decryption Tools (No More Ransom): When They Help
No More Ransom is a platform launched on 26 July 2016 by Europol, the Dutch police, Kaspersky and McAfee, to help victims recover files without paying ransom. HKCERT also advises victims to visit nomoreransom.org to identify ransomware and download decryption tools, while stating that HKCERT does not guarantee the tools will successfully restore files. The Hong Kong Police website also links to this programme.
Free decryption tools exist only in three exceptional situations — not by brute force:
1. Flawed encryption implementation: e.g. predictable pseudo-random generators, nonce reuse, weak password patterns.
2. Master key leak: source code made public, law-enforcement infiltration, or affiliate defection. Examples include Babuk, Conti, and LockBit (Operation Cronos, 2024).
3. C2 server seizure: law-enforcement operations recovering the private-key database. Examples include GandCrab, some REvil cases, and Hive.
By contrast, correctly implemented mainstream variants — such as LockBit 3.0/Black, BlackCat/ALPHV, and post-2024 Akira — have no such flaws in publicly available information, and remain undecryptable without the operators' private key.
At its sixth anniversary in 2022, No More Ransom's verified official figures were: 136 free decryption tools, covering 165 ransomware variants; over 188 partners; over 1.5 million victims helped to decrypt without paying ransom; about US$1.5 billion kept out of criminals' hands; and a portal in 37 languages. This article cites only this verified 2022 set; check nomoreransom.org for the latest tool count on the day, and don't treat old figures as current.
How to use it: first identify the variant, e.g. by uploading the ransom note or an encrypted file sample to ID Ransomware (do not upload files containing personal/sensitive data), then find the matching decryptor in No More Ransom's Decryption Tools list; download only on a clean computer and operate on copies of files. Families with free decryptors include STOP/Djvu (in part), GandCrab, REvil, Avaddon, Conti, Hive and others. Most modern variants have no public decryptor; finding nothing on the list is normal, and the fallback is backup recovery.
One more limited exception is worth a quick check: Volume Shadow Copies. Many ransomware strains delete shadow copies and restore points, but deletion is sometimes incomplete — especially when the executing user lacks full administrator rights — and surviving snapshots may contain pre-encryption versions of files. Worth a quick check (by a professional, or on a forensic image — do not install unknown tools on the infected machine), but not a primary recovery path.
8. The Hong Kong Picture: Figures and Public Cases
Recent Hong Kong figures
- 2024: Police recorded 33,903 technology crimes, including about 100 destructive cyberattacks, among them 61 system intrusions (up 65% year on year) and 46 ransomware cases (double the 2023 figure).
- First half of 2025: 16,262 technology crimes, with losses exceeding HK$3.04 billion (up 14.7% year on year); ransomware accounted for 21 cases (down 30% year on year), but one victim was extorted for as much as HK$10 million. Police noted that some victim businesses handle cases privately out of reputation concerns, so official figures may understate the real scale.
- First seven months of 2025: technology crime losses reached HK$3.639 billion (up 18.4% year on year); hacking losses rose to HK$39.4 million (from HK$3.4 million in the same period a year earlier), and police said investigations found AI tools being used in ransomware attacks.
- **HKCERT *Hong Kong Cybersecurity Outlook 2026*** (published January 2026): Hong Kong recorded a record 15,877 cybersecurity incidents in 2025, up 27% year on year; nearly 30% of businesses had no dedicated cybersecurity staff. Note: 15,877 is the count of *all* cybersecurity incidents, not ransomware cases — don't confuse the two.
- First half of 2025, HKCERT data (via a compilation citing HKCERT data): 8,142 cybersecurity incidents, up 49% year on year; phishing remained the main threat, with 28,241 phishing URLs detected (up 47%).
Public Hong Kong cases
Vegetable Marketing Organization (October 2025): ransomware was detected in the Cheung Sha Wan vegetable wholesale market gate and accounting systems, involving data of about 7,000 market users. The market kept operating largely normally, with invoicing and payments switched to manual handling. The incident was reported to the police, HKCERT and the PCPD. This case is typical: even with systems affected, a prepared manual fallback process can keep the business running.
PCPD investigation cases (below are PCPD investigations as covered in public reporting — not clients of this company):
- Hong Kong Institute of Bankers: 6 servers holding personal data were hit and maliciously encrypted by ransomware, with hackers threatening to upload the files to the internet and demanding ransom for unlocking; personal data of over 13,000 members plus about 100,000 non-members leaked. The PCPD investigation found shortcomings in data security risk awareness and measures, including delays in rolling out MFA, and issued an enforcement notice.
- Hong Kong Laureate Forum Committee: hackers used brute force to obtain administrator-level credentials, entered the network via the firewall VPN zone, moved laterally, and deployed ransomware named "Elbie," encrypting 1 server and 7 endpoints, and damaging backup data on another server; personal data of 8,122 people was affected.
- Consumer Council: hackers obtained credentials for a user account with administrator privileges, entered the network via VPN and deployed ransomware; the PCPD found that MFA had not been enabled for remote access, the security solution was misconfigured, and threat-alert emails were not sent; personal data of over 450 people leaked.
The three cases share one lesson: intrusion paths included VPN brute-force theft of administrator credentials and lateral movement, and missing MFA was the key gap. That also explains why "having antivirus means you won't get hit" is a misconception — antivirus does not fix stolen credentials or missing MFA.
9. Why SMEs Are Especially Vulnerable, and Low-Cost Prevention
According to a compilation citing Verizon DBIR 2025, 88% of SME breach incidents involved ransomware, compared with only 39% for large organisations. Why? SMEs hold valuable data but usually lack dedicated security staff or enterprise-grade defences — the "easiest path in." Attacks are also mostly opportunistic: criminals scan for weak passwords and unpatched systems rather than choosing victims by size. Being small does not mean fewer attacks; it means less defence.
Common intrusion vectors (Sophos 2025, via compilation): exploited vulnerabilities 32%, stolen credentials 23%, phishing 18%. Together, these explain how most intrusions happen.
The following low-cost prevention measures are consistent across CISA's #StopRansomware guidance, FBI advice and Hong Kong Government guidance:
1. Offline, encrypted backups plus regular restore testing: store backup data separately (online and offline) to prevent ransomware-encrypted files from overwriting them.
2. Multi-factor authentication (MFA): use phishing-resistant MFA on all services, especially email and remote access; enable MFA for VPN, management interfaces and privileged accounts.
3. Patching and updates: regularly patch and update software and operating systems to the latest versions, including routers and Wi-Fi equipment. Note: after Windows 10 reached end of support on 14 October 2025, computers without a paid Extended Security Updates subscription no longer receive security fixes.
4. Least privilege: everyday accounts should not have administrator rights; remove accounts of departed staff; apply least-privilege access and re-certification controls.
5. Staff training plus email filtering: teach staff to recognise and report phishing, backed by email filtering and external-sender labelling.
6. Incident response plan: write a one-page plan in advance — who to contact, how to disconnect, where backups are, who communicates externally — and drill it.
7. Disable unnecessary services: e.g. RDP, Office macros, unnecessary browser plug-ins; refuse unknown USB devices; review system logs regularly.
8. Watch the edge devices: internet edge devices — VPNs, firewalls, remote-access systems — are prime targets. Prioritise patching actively exploited high-risk vulnerabilities, regularly review accounts and access rights, disable accounts no longer in use or of unknown origin, and on suspected credential leaks change passwords immediately and revoke active sessions (do this on a clean device, not on the infected machine). Even after patching, proactively investigate whether systems were already breached or left with backdoors or malicious accounts — an "Assume Breach" mindset.
HKCERT's official prevention checklist also includes: beware of suspicious emails and don't open attachments casually, especially zip archives or executable (.exe) files; install security software and keep security signatures updated; update systems and software (Windows, Office, etc.) with the latest security patches; reduce the number of users with domain administrator rights and use ordinary accounts for daily work; back up important files regularly and keep offline copies in a safe place.
10. Common Misconceptions at a Glance
| Misconception | Correct version |
|---|---|
| "Paying the ransom guarantees getting files back" | Wrong. HKCERT, FBI/CISA all say there is no guarantee; some victims paid and received no usable key, or only a partially working one |
| "Paying the ransom means the data won't leak" | Wrong. Under multiple extortion the data is already stolen; payment buys no guarantee against publication; attackers can still use DDoS or contact customers to extort further |
| "Reinstalling the system right away is cleanest" | Wrong. HKCERT says explicitly: without a backup, don't reinstall, or you may lose the encrypted-file records needed for decryption |
| "Cloud sync means I have a backup" | Wrong. Syncing copies the encrypted version too; you need an independent retention policy plus version history plus offline / immutable copies |
| "Antivirus means I won't get hit" | Wrong. PCPD investigation cases show intrusion paths including VPN brute-force theft of administrator credentials and lateral movement; missing MFA was the key gap |
| "We're an SME; hackers won't look at us" | Wrong. HKCERT notes SMEs are especially likely targets because of limited resources and difficulty building wide-ranging defences; police 2024 data shows ransomware cases doubled |
| "Just delete the ransom note / negotiate with the hackers myself" | Wrong. Preserve evidence such as email headers and logs, report to the police and notify HKCERT; payment decisions involve legal / sanctions risk, so seek legal advice first |
| "Doing backups means I can restore" | Wrong. Backups themselves are a target and can be deleted, encrypted or damaged; regular restore drills with zero errors are required |
11. FAQ
1. What is the first thing to do when hit by ransomware?
Isolate and disconnect immediately; don't power off right away, and don't reinstall the system. Preserve evidence such as the ransom note, email headers and logs, report to the police and contact HKCERT, check whether backups are clean and uninfected, then identify the ransomware family to see whether a free decryption tool exists.
2. Does paying the ransom get files back?
Not guaranteed. HKCERT, the FBI/CISA and the Hong Kong Government InfoSec website all advise against paying ransom. According to a compilation citing a Sophos 2025 survey, only about 49% of organisations that paid got their data back, and about 18% of victims still had their data exposed on the dark web after paying. Under double extortion, paying for decryption also does not solve the data-breach problem.
3. Does Hong Kong law prohibit paying ransom?
This article found no public source stating that Hong Kong law expressly prohibits paying ransom, so it should not be understood as a Hong Kong legal ban. Hong Kong's official position is HKCERT's call not to pay. Separately, if a transaction involves a US sanctions-listed entity, US-dollar clearing or US persons, OFAC sanctions risk may arise, and legal advice should be sought first.
4. Does having backups mean I have nothing to worry about?
No. Backups solve the encryption problem, not the stolen-data problem. Even after a successful backup restore, attackers can still extort using the stolen data. Backups themselves are also a target and can be deleted, encrypted or damaged. So backups should follow 3-2-1 or 3-2-1-1-0 principles, with offline or immutable copies, credentials separated from production with MFA, and regular restore drills verifying zero errors.
5. What is No More Ransom, and how do I use it?
No More Ransom is a free decryption-tool platform launched in 2016 by Europol, the Dutch police and security vendors. To use it, first identify the variant — e.g. by uploading the ransom note or an encrypted file sample to ID Ransomware (do not upload files containing personal/sensitive data) — then look for the matching decryptor in the platform's Decryption Tools list, download only on a clean computer, and operate on file copies. Most modern variants have no public decryptor; finding nothing is normal, and the fallback is backup recovery.
6. An SME has no IT staff. How can it prevent ransomware at low cost?
The most effective measures are not expensive: offline encrypted backups plus regular restore testing, MFA on all remote access and email, regular patching and updates (including routers and Wi-Fi equipment), no administrator rights for everyday accounts, training staff to recognise phishing emails, and writing a one-page incident response plan in advance and drilling it. These are the consistent recommendations of CISA, the FBI and Hong Kong Government guidance.
7. Which organisations should I report to after an incident?
Dial 999 in an emergency; for non-emergencies, report online via the police e-Report Centre. Contact HKCERT for advice or assistance. If personal data is involved, handle notification following PCPD guidance. The Vegetable Marketing Organization case is an example of reporting to the police, HKCERT and the PCPD at the same time.
12. Sources
Hong Kong official / local:
- HKCERT, "New Trends of Ransomware": https://www.hkcert.org/blog/new-trends-of-ransomware
- HKCERT, "Beware of Crypto Ransomware": https://www.hkcert.org/blog/beware-of-crypto-ransomware
- HKCERT, "Ransomware Keep Evolving: Multiple Extortion": https://www.hkcert.org/blog/ransomware-keep-evolving-multiple-extortion
- HKCERT, "Ransomware Variants in the Wild": https://www.hkcert.org/blog/ransomware-variants-in-the-wild-stay-alert-and-prevent-infection
- HKCERT, "Self Help Guide for Security Incidents": https://www.hkcert.org/resources/faq/self-help-guide-for-security-incidents
- HKCERT homepage: https://www.hkcert.org/
- Hong Kong Police, Cyber Security and Technology Crime Bureau: https://www.police.gov.hk/ppp_en/04_crime_matters/tcd/
- Hong Kong Police homepage: https://www.police.gov.hk/ppp_en/
- CyberDefender disclaimer: https://cyberdefender.hk/en-us/disclaimer/
- PCPD media statement: https://www.pcpd.org.hk/english/news_events/media_statements/press_20260423.html
- Hong Kong Government InfoSec website, "Ransomware": https://www.infosec.gov.hk/en/knowledge-centre/ransomware
- GovHK news, Vegetable Marketing Organization ransomware incident: https://www.news.gov.hk/eng/2025/10/20251015/20251015_155151_532.html
International official / guidance:
- CISA, StopRansomware: https://www.cisa.gov/stopransomware/how-can-i-protect-against-ransomware
- Sophos, *State of Ransomware 2025* press release: https://www.sophos.com/en-us/press/press-releases/2025/06/nearly-half-companies-opt-pay-ransom-sophos-report-finds
- Sophos, *State of Ransomware in Enterprise 2025*: https://www.sophos.com/en-us/blog/the-state-of-ransomware-in-enterprise-2025
OFAC / sanctions:
- Hunton, "OFAC's Updated Advisory on Ransomware Payments": https://www.hunton.com/insights/legal/ofacs-updated-advisory-on-ransomware-payments
- Davis Wright Tremaine, "OFAC Updated Ransomware Advisory": https://www.dwt.com/blogs/privacy--security-law-blog/2021/10/ofac-updated-ransomware-advisory
- Freshfields, "OFAC's Updated Sanctions and Ransomware Advisory": https://www.freshfields.com/en/our-thinking/blogs/a-fresh-take/ofacs-updated-sanctions-and-ransomware-advisory-raises-the-standard-of-care-102h7gj
- Sidley, "OFAC: Making or Facilitating Ransomware Payments May Violate Sanctions": https://www.sidley.com/ja/insights/newsupdates/2020/10/office-of-foreign-assets-control-making-or-facilitating-ransomware-payments-may-violate
Backup / recovery:
- SentinelOne, "3-2-1 Backup Strategy": https://www.sentinelone.com/cybersecurity-101/cybersecurity/3-2-1-backup-strategy/
- Petronella Technology, "Data Backup Best Practices: 3-2-1 Rule and Beyond": https://petronellatech.com/blog/data-backup-best-practices-3-2-1-rule-and-beyond/
Hong Kong figures / cases:
- China Daily HK, police cybersecurity report: https://www.chinadailyhk.com/hk/article/613080
- SCMP, H1 2025 cybercrime losses: https://www.scmp.com/news/hong-kong/law-and-crime/article/3320309/cybersecurity-crime-losses-hong-kong-15-year-year-first-half-2025
- SCMP, first seven months of 2025 cybercrime losses: https://www.scmp.com/news/hong-kong/law-and-crime/article/3327050/hong-kong-records-hk36-billion-cybercrime-losses-hackers-turn-ai
- Channel News Asia, "HKCERT Hong Kong Cybersecurity Outlook 2026": https://www.channelnewsasia.com/media-release/hkcert-releases-hong-kong-cybersecurity-outlook-2026-security-incidents-hit-record-high-27-annual-increase-5891346
- Marketing-Interactive, "PCPD issues enforcement notice to Institute of Bankers": https://www.marketing-interactive.com/pcpd-issues-enforcement-notice-to-institute-of-bankers-upon-data-leak
- Marketing-Interactive, "PCPD slams HK Laureate Forum and HK Ballet": https://www.marketing-interactive.com/PCPD-slams-hk-laureate-forum-and-hk-ballet-over-poor-data-protection
- Marketing-Interactive, "Consumer Council asked to fix data security issues": https://www.marketing-interactive.com/hk-consumer-watchdog-requested-to-fix-data-security-issues-within-two-months
Other background (third-party compilations; cited with source / limits as flagged in the research reports):
- SOCRadar, FBI IC3 2025 report takeaways: https://socradar.io/blog/fbi-ic3-2025-internet-crime-report-10-takeaways/
- SC World, FBI IC3 loss figures: https://www.scworld.com/brief/cyber-enabled-fraud-ransomware-losses-spike-fbi-reports
- Q1 2026 ransomware landscape, Check Point via secondary reporting: https://www.cybersecurity-insiders.com/ransomware-q1-2026-consolidation/
- Q1 2026 ransomware landscape, Industrial Cyber: https://industrialcyber.co/ransomware/ransomware-sector-reconsolidating-as-qilin-lockbit-and-the-gentlemen-expand-influence-in-q1-2026/
- BreachSense 2025 annual report: https://www.breachsense.com/ransomware-reports/annual-report-2025/
- Ontrack, "Why Paying the Ransom Doesn't Guarantee Recovery": https://www.ontrack.com/en-us/blog/why-paying-the-ransom-doesnt-guarantee-recovery
- Halcyon, "Biggest Misconceptions About Ransomware": https://www.halcyon.ai/blog/the-biggest-misconceptions-security-teams-have-about-ransomware
- Hybrid encryption and decryption principles, Unpanic Tech: https://www.unpanictech.online/2026/10/what-is-ransomware-how-it-works.html
- Complete guide to free decryption, DEV: https://dev.to/ricco020/decrypt-ransomware-without-paying-complete-2026-guide-3470
- No More Ransom sixth-anniversary figures, ThreatsHub: https://www.threatshub.org/blog/ransomware-1-5-million-people-have-got-their-files-back-without-paying-the-gangs-heres-how/
- HKCERT edge-device risk alert, Industrial Cyber: https://industrialcyber.co/threats-attacks/hkcert-highlights-internet-edge-device-risks-as-attackers-target-vpns-firewalls-and-remote-access-systems/
- Hong Kong H1 2025 cyber incidents, DQS (citing HKCERT data): https://www.dqsglobal.com/en/explore/blog/cyber-incidents-in-hong-kong-up-49-in-h1-2025
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Frequently Asked Questions
1. What is the first thing to do when hit by ransomware?
Isolate and disconnect immediately; don't power off right away, and don't reinstall the system. Preserve evidence such as the ransom note, email headers and logs, report to the police and contact HKCERT, check whether backups are clean and uninfected, then identify the ransomware family to see whether a free decryption tool exists.
2. Does paying the ransom get files back?
Not guaranteed. HKCERT, the FBI/CISA and the Hong Kong Government InfoSec website all advise against paying ransom. According to a compilation citing a Sophos 2025 survey, only about 49% of organisations that paid got their data back, and about 18% of victims still had their data exposed on the dark web after paying. Under double extortion, paying for decryption also does not solve the data-breach problem.
3. Does Hong Kong law prohibit paying ransom?
This article found no public source stating that Hong Kong law expressly prohibits paying ransom, so it should not be understood as a Hong Kong legal ban. Hong Kong's official position is HKCERT's call not to pay. Separately, if a transaction involves a US sanctions-listed entity, US-dollar clearing or US persons, OFAC sanctions risk may arise, and legal advice should be sought first.
4. Does having backups mean I have nothing to worry about?
No. Backups solve the encryption problem, not the stolen-data problem. Even after a successful backup restore, attackers can still extort using the stolen data. Backups themselves are also a target and can be deleted, encrypted or damaged. So backups should follow 3-2-1 or 3-2-1-1-0 principles, with offline or immutable copies, credentials separated from production with MFA, and regular restore drills verifying zero errors.
5. What is No More Ransom, and how do I use it?
No More Ransom is a free decryption-tool platform launched in 2016 by Europol, the Dutch police and security vendors. To use it, first identify the variant — e.g. by uploading the ransom note or an encrypted file sample to ID Ransomware (do not upload files containing personal/sensitive data) — then look for the matching decryptor in the platform's Decryption Tools list, download only on a clean computer, and operate on file copies. Most modern variants have no public decryptor; finding nothing is normal, and the fallback is backup recovery.
6. An SME has no IT staff. How can it prevent ransomware at low cost?
The most effective measures are not expensive: offline encrypted backups plus regular restore testing, MFA on all remote access and email, regular patching and updates (including routers and Wi-Fi equipment), no administrator rights for everyday accounts, training staff to recognise phishing emails, and writing a one-page incident response plan in advance and drilling it. These are the consistent recommendations of CISA, the FBI and Hong Kong Government guidance.
7. Which organisations should I report to after an incident?
Dial 999 in an emergency; for non-emergencies, report online via the police e-Report Centre. Contact HKCERT for advice or assistance. If personal data is involved, handle notification following PCPD guidance. The Vegetable Marketing Organization case is an example of reporting to the police, HKCERT and the PCPD at the same time.